Fleet Customer Service Coordinator

About the role

The Transportation Customer Service Representative is responsible for ensuring customer satisfaction in responding to inquiries about the safe operations of the PFG fleets. They support the Fleet Team to meet safety and efficiency goals.

Responsibilities

• Intake Fleet calls of compliments or concerns and quickly screen, assess, and escalate to the appropriate departments.
• Maintain and analyze data by receiving and utilizing feedback to help identify safety improvement opportunities.
• Process fleet complaints, provide appropriate solutions, and follow up with departments to ensure resolution.
• Manage Toll Transponder programs across the fleets, including reconciliation of toll invoices to prevent late fees, non-payments, and cancellations.
• Administer the Fleet Inventory/Maintenance database- RTA, set up all users, upload/maintain data on power units, trailers, reefer units, etc., throughout their asset lifecycle.
• Show strong knowledge of Fleet Safety and Risk Management, including DOT regulations and CSA methodology.
• Show strong problem-solving skills, clear communication in a cross-functional setting, a friendly/positive attitude, business acumen, and strong active listening skills.
• Quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.
• Prepare timely and accurate reporting based on identified Key Performance Indicators (KPIs).
• Able to multi-task and prioritize workload.
• Proficient in Microsoft Word and Excel.

Requirements

• High School Diploma/GED or Equivalent
• Experience: 1 - 3 Years in Customer Service, Industry-related Call Center, or Basic Industry Knowledge

Qualifications

• Strong knowledge of Fleet Safety and Risk Management, including DOT regulations and CSA methodology.
• Strong problem-solving skills, clear communication in a cross-functional setting, a friendly/positive attitude, business acumen, and strong active listening skills.
• Able to multi-task and prioritize workload.
• Microsoft Word and Excel Proficient.

Skills

• Customer Service
• Call Center Experience
• Fleet Safety and Risk Management
• DOT Regulations and CSA Methodology
• Problem Solving
• Clear Communication
• Business Acumen
• Active Listening
• Multi-tasking
• Microsoft Word and Excel Proficiency

Pay

$17.00 to $28.00 per hour plus bonus opportunity