Customer Service Coordinator - Fleet Services

About the role

The Customer Service Coordinator supports the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. The role is located in Phoenix, AZ and works Sunday - Thursday from 10:00am to 6:30pm.

Responsibilities

• improve the quality and consistency of customer communications and meet customer's expectations
• perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
• enhance branch productivity through effective work scheduling and planning
• create repair order tasks and update work planning sheet
• review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• coordinate outside repair with vendors and customers
• contribute to cost containment through effective inventory planning and warranty
• conduct parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
• manage parts obsolescence
• ship warranty and return parts
• organize and ensure cleanliness in the parts room
• effectively handle all incoming shop calls
• perform clerical duties within the shop operations which include vehicle maintenance files
• process all Accounts Payable
• create repair orders for technicians

Qualifications

• H.S. Diploma/GED
• 3 years or more in customer service with issues resolution experience

Skills

• strong computer skills to include spreadsheet and word processing software packages

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• a tax-advantaged 401(k) retirement savings plan

Pay

• Hourly minimum pay range: $24
• Hourly maximum pay range: $25