Customer Service Coordinator - Fleet Services

About the role

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. Shop Location: Kapolei, HI. Work Schedule: Monday - Friday, 7:00am to 3:30pm.

Responsibilities

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations; perform customer relationship activities including customer interface, issue resolution, and customer satisfaction; execute customer communication protocol for PM scheduling and follow up, breakdowns, and vehicle status updates.
• Work Flow Management: enhance branch productivity through effective work scheduling and planning; create repair order tasks and update work planning sheet; review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up; coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements; coordinate outside repair with vendors and customers.
• Parts Management: contribute to cost containment through effective inventory planning and warranty; execute parts inventory management processes including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery; make recommendations on min-max levels to the inventory planning team; manage parts obsolescence; ship warranty and return parts; organize and ensure cleanliness in the parts room.
• Administrative: effectively handle all incoming shop calls; perform clerical duties within shop operations which include vehicle maintenance files; process all Accounts Payable; create repair orders for technicians.
• Additional Responsibilities: performs other duties as assigned; acute attention to detail; ability to communicate effectively, both verbally and in writing; effective phone skills; strong organizational, prioritizing, and multitasking skills; proven ability to make good decisions in a fast moving environment.

Skills and Abilities

• Strong computer skills to include spreadsheet and word processing software packages.

Qualifications

• High School Diploma or GED.
• 3 years or more in customer service with issue resolution experience.

Pay

Hourly pay range: $25 – $27 per hour, paid weekly. Position may be eligible for annual bonus, commission, and/or long-term incentive plan.

Benefits

• Comprehensive health and welfare benefits: medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax‑advantaged 401(k) retirement savings plan.