Fixed Operations Director

Camping World · Thornburg, VA · 4 wk ago

On-siteBusiness Development$95k–$145k/yrFull-time

About the role

Camping World is seeking a Fixed Operations Director to lead the Service Center.

Responsibilities

Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
Ensure a consistently high level of internal and external customer satisfaction throughout the service department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
Create and maintain strong working relationships with external vendors
Maintain a safe and functional working environment

Requirements

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
Strong written and verbal communication skills
Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
Intermediate or better skills in MS Office (Word, Excel, Outlook)
Ability to read and analyze P&L reports
Valid driver's license required
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness

Qualifications

For the role, experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
Strong written and verbal communication skills
Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
Intermediate or better skills in MS Office (Word, Excel, Outlook)
Ability to read and analyze P&L reports

Skills

Knowledge of RV's and RV systems is a plus

Benefits

Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities

Pay

Reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.

Schedule

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!

Application Instructions

Please visit: www.mycampingworldbenefits.com for more information.

Equal Employment Opportunity

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.