Fixed Operations Director

About the role

Camping World is seeking a Fixed Operations Director to lead the Service Center.

Responsibilities

• Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
• Create and maintain strong working relationships with external vendors
• Maintain a safe and functional working environment

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
• Strong written and verbal communication skills
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook)
• Ability to read and analyze P&L reports
• Valid driver's license required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

Qualifications

The ideal candidate will have a valid driver's license and may lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices. Prolonged periods of standing, stooping, crawling, and bending are also required. Exposure to heights and hazards related to working with electrical and welding equipment is part of the job.

Skills

• Customer service skills
• Leadership skills
• Financial management skills
• Team building skills
• Problem-solving skills
• Time management skills

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligible)
• Tuition Reimbursement (if eligible)
• On-the-job training opportunities

Pay

A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.

Schedule

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!

Contact Information

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. For more information please visit: www.mycampingworldbenefits.com