Fixed Operations Consultant - GM Protection

Responsibilities

• Analyze dealership claims and service performance data to identify loss drivers, operational gaps, and improvement opportunities related to GM Protection products.
• Conduct on-site reviews of service processes, diagnostics, labor practices, parts usage, and administrative workflows to support loss prevention and policy compliance.
• Deliver hands-on coaching and training to Service Managers, Service Advisors, and Warranty Administrators on GM Protection products and coverage, claims best practices, and loss control and prevention techniques.
• Develop clear, actionable improvement plans and follow-up with dealerships to drive sustained performance improvement.
• Partner with GM Protection Sales, Claims, and internal teams to prioritize dealership visits and align on intervention strategies.
• Identify trends and recurring issues across dealerships and third-party administrators (TPAs), and share insights with leadership to support continuous improvement initiatives.
• Present findings and recommendations clearly and confidently to dealership leadership and internal stakeholders.

Qualifications

• Recent claims adjudication, review, and/or process ownership experience.
• Strong mechanical knowledge and experience within the automotive service industry.
• Experience as an automotive mechanical breakdown claims adjuster.
• Advanced knowledge of standard policies, procedures, and best practices related to warranty or service contract related operations.
• Understanding of warranty and service contracts in captive automotive dealership financing preferred.
• Understanding of insurance underwriting and regulations preferred.
• Excellent oral and written communication, interpersonal, persuasive communication and presentation skills.
• Display commitment to continuous improvement of business, customer, and team member environments.
• Ability to make sound business and management decisions to achieve company objectives.
• Proven ability to lead, collaborate, and partner with others.
• Strong relationship building and change management skills.
• Ability to prioritize while managing multiple tasks and responsibilities simultaneously.
• Must be proficient in computer software such as Excel, Word, PowerPoint, Salesforce, and SharePoint.
• Advanced knowledge of a variety of claims management system platforms.
• Effective planning, time management, negotiation, and delegation skills.
• Ability to travel up to 50%.
• Maintain product awareness and stay up to date with automotive service technologies, processes and innovations.