BDC Associate Fixed Ops - Global Imports BMW

About the role

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. This position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Benefits

Our benefits are extremely competitive including Medical, Dental, Vision, HSA, 401k and PTO. Additional benefits include personal automotive concierge service and special incentives for purchasing or leasing a car.

Pay

$18 per Hour

Schedule

Full-time