FIU Cases Analyst I

We are a hybrid, remote-office company with onsite locations in Sioux Falls, SD; Scottsdale, AZ; Louisville, KY; Troy, MI; Franklin, TN; and Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access and promote economic mobility by providing responsible, secure, high-quality financial products. Our team of problem solvers and innovators celebrates differences and knows that unique perspectives make us stronger and better positioned for success. We embrace our team members through our HUMBLE*HUNGRY*SMART approach and believe we are strongest when we include the voices of our employees, customers, partners, and communities.

About the Role

Responsible for analyzing and investigating customer and transactional activity and data to identify patterns to confirm suspicious activity. This position requires the analyst to evaluate multiple banking product types, financial crime types, and systems, and to file suspicious activity reports with regulatory agencies involving Pathward accounts and/or services, in accordance with bank procedures.

Responsibilities

• Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity.
• Files SARs & CTRs with regulatory agencies for activity escalated by internal teams, external partners, and third parties, including Law Enforcement.
• Maintains service levels with workload in accordance with policies, procedures, and compliance standards.
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries.
• Maintains standards of Production, Quality, and Leadership results for assigned workstreams.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Typically requires less than one year of related experience.
• Attention to detail.
• Ability to manage daily workload.
• Strong written and verbal communication skills.
• Self-sufficient and well-organized with support.

Pay

Salary range: $17.25 – $28.00 hourly. The range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by factors including but not limited to a candidate’s experience, qualifications, skills, and location. This role is also eligible for an annual performance-based incentive opportunity.

Benefits

Pathward offers a comprehensive benefits package for eligible employees, including:

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• More