Fitness Front Desk Supervisor

Who You Are

• Minimum of one year of experience in a retail or fitness center customer service position; supervisory or lead level experience is ideal
• Current membership in a fitness center, or strong knowledge of fitness center operations; fitness industry and resort and/or high-end club related service experience strongly preferred
• Passion for creating an exceptional experience for all guests
• Excellent communication skills, a customer service focus, and strong interpersonal abilities
• Effective conflict resolution, problem solving, decision-making, and time management skills
• Energetic, inspiring, and adventurous with a professional appearance and pleasant, positive demeanor and attitude
• Ability to work well independently and in a task-oriented, team environment, developing constructive and cooperative working relationships with others
• Computer proficient with experience performing sales transactions
• Available to work varying schedules, including early mornings, evenings, weekends, holidays, and extended hours as business needs dictate
• High school diploma or equivalency degree
• Love to have fun while at work

What You'll Do

• Supervise the fitness center front desk operations during your assigned shift to a consistently high standard
• Delegate daily tasks and monitor the appearance, standards, and performance of fitness front desk team members, with an emphasis on training and teamwork
• Act as the hub of information for all things Tetherow Fitness/Sport related
• Be a direct contact for the fitness front desk team, addressing scheduling challenges and filling open shifts
• Register members and guests in a friendly, professional, and expedient manner and perform point-of-sale transactions
• Provide amenities and maintain the facility, including locker rooms, pool deck, and front desk
• Perform regular facility checks for cleanliness and safety and enforce all rules and regulations of pool areas
• Assist Tetherow Sport management with scheduling and other operational tasks, as needed
• Communicate clearly and develop strong working relationships with all team members, contributing to a positive and cohesive working environment and positive morale
• Handle complaints and problems in a professional manner to ensure a successful outcome
• Assist in the recruitment and training of new team members

Benefits & Extra Perks

• 401(k) plan with Company match
• Medical, dental, and vision insurance benefit eligibility
• Paid Time Off
• Golf privileges
• Discounts at Tetherow restaurants & Golf Shop
• Employee meal discounts
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon!