Fitness Center Floor Staff - Park Heights

About the role

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. Committed to enhancing the general welfare of the total community, the JCC seeks individuals who can contribute to its mission of promoting and strengthening Jewish life and values.

Responsibilities

• Practice a high-level of customer service
• Take a proactive approach to member retention
• Maintain a positive, enthusiastic, and helpful attitude
• Represent the JCC of Greater Baltimore Fitness Department in a positive and professional manner
• Address members’ concerns, suggestions, and complaints in a timely, professional, and consistent manner
• Provide and schedule new member Welcome Workouts
• Ensure equipment is in good working order and clean daily as requested
• If equipment is in need of service, follow established procedures to either fix equipment or notify the appropriate responsible parties
• Attend regularly scheduled meetings for department
• Complete hourly headcounts
• Check your JCC email with regularity for news and updates
• Familiarize yourself with the program guide so that you may educate our members and/or answer their questions about programs and events that take place within our buildings
• Perform other duties as assigned

Qualifications

• CPR/AED Certification
• First Aid Certification
• Current and broad knowledge of equipment and body mechanics
• Strong customer service skills including an outgoing personality; a friendly disposition, self-confidence, and maturity
• The ability to work a flexible schedule
• The ability to maintain a healthy and neat appearance
• (Black bottom and staff shirt with name tag and staff badge)
• Practical experience in the field
• Current Personal Training Certification (nationally recognized and NCCA accredited) is preferred

Work Environment

The work environment in the fitness center is fast-paced with every day being different from the next. This job requires high energy and customer service including member engagement, conducting welcome workouts, assisting members with equipment, listening to member queries patiently, and referring to supervisor when necessary. The membership is made up of a diverse population with varying needs. Staff must be able to work effectively with people from all different backgrounds, abilities, opinions, and perceptions. The temperature in the fitness center is kept colder to ensure members are comfortable during exercise, and music is played constantly.

Physical Demands

This job requires the employee to be on their feet for the entirety of the shift, be able to successfully demonstrate exercises, and keep the fitness center tidy. This requires the employee to be able to lift a minimum of 50lbs to successfully re-rack weights, plates, and other equipment. The employee will also have frequent interactions with cleaning products including but not limited to wipes and disinfectant spray.