FIT Supervisor

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive, and clean technology sectors.

About the role

Manage daily tasks related to Service Requests, projects, and other business-critical activities. Escalate urgent issues, business requests, and production issues appropriately. Handle staffing, including hiring, vacation, and sick time of employees. Direct the Field IT team to utilize skill sets most efficiently.

Responsibilities

• Supervise a high volume of Help-desk Tickets.
• Review and manage the help-desk system regarding Field IT Tickets, Work Requests, training, multiple ongoing projects, and managerial support, including weekly and monthly reporting responsibilities.
• Ensure compliance with Corporate IT policies and procedures.
• Approve employee vacation and sick-time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations for all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiarity with a variety of IT concepts, practices, metrics, software tracking, and procedures.

Requirements

• Bachelor’s Degree in a field related to Information Technology.
• 3+ years of professional experience in a corporate environment.
• Strong foundation in large-scale Information Technology departments.
• General knowledge of the manufacturing process.
• Effective oral and written communication skills for dealing with customers, associates, and internal and external management at all levels.

Pay

Annual salary range: $90,000 - $100,000. Actual base pay within this range will be determined based on a candidate's years of relevant work experience, education, certifications, and skills.

Benefits

• Health insurance coverage.
• Life and disability insurance.
• Savings plan.
• Company-paid holidays and paid time off (PTO) for vacation and/or personal business.
• Depending on the role, eligibility for restricted stock unit awards and participation in a discretionary bonus program.