FIT Supervisor

Nature of Duties & Responsibilities

• Supervise high volume of Help-desk Tickets.
• Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities.
• Ensure the compliance of Corporate IT policies and procedures.
• Approve employee vacation and sick-time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations on all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.

Education & Experience

• Bachelor’s Degree in a field related to Information Technology
• 3+ years of professional experience in a corporate environment
• Strong foundation in large scale Information Technology department
• General knowledge of the manufacturing process
• Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels

Pay

Salary Range(annual): $90,000 - $ 100,000

Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package.