Fitness Supervisor

About the role

The Fitness Supervisor supports the fitness department to deliver high-quality, professional, and innovative health and fitness services to club members. They oversee fitness-related programs, monitor FitStart activity, and contribute to developing fitness programs that meet diverse member needs.

Responsibilities

• Help onboard new members and ensure successful FitStart bookings and integration into fitness programs.
• Monitor and report on FitStart activity, including conversion rates and sales performance.
• Create member engagement initiatives to promote and educate members about fitness programs and services.
• Audit group exercise classes to maintain high standards of quality, safety, and engagement.
• Support the Group Exercise Program, collaborating with the Fitness Director (or General Manager if no Fitness Director is available).
• Ensure staff compliance with corporate policies, procedures, and safety protocols.
• Implement staff training programs, incentive initiatives, and continuous professional development opportunities.
• Support fitness booking system to guarantee all members are accommodated for their sessions.
• Support daily fitness operations, including member services, communication, marketing, staffing, and overall team management.
• Collaborate with the Fitness Director (or General Manager) to implement and execute quarterly strategic plans for the fitness department.
• Assist in the payroll process, ensuring accuracy and efficiency.
• Track all hours, FitStart sessions, and new client activity on the Leaderboard to maintain accountability and transparency.

Requirements

• A minimum of 1 year of experience in a fitness-related role, such as a personal trainer, group fitness instructor, or fitness coordinator.
• Current certifications: ACSM, NASM, ACE, PTA Global, NFPT, ISSA, CSCS or NSCA.
• Preferred Bachelor’s degree in health-related field.
• Experience in organizing and overseeing multiple fitness programs and activities simultaneously.
• Familiarity with fitness program development and execution, including personal training, group classes, and wellness initiatives.
• Proven experience delivering excellent customer service in a fitness or health club environment.
• Ability to engage with members, assess their fitness needs, and create a welcoming, supportive atmosphere.

Skills

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in fitness equipment and programming.
• Knowledgeable in health and wellness trends and best practices.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.

Pay

Base pay will be determined by skills, experience, education, location, and hours worked.

Schedule

Adherence to attendance requirements as outlined in the weekly schedule. Flexibility to work additional hours as needed to meet position deadlines. Availability to work on weekends and/or holidays as required.