FIT NYC Temporary Student Account Representative II, Bursar (2 Positions)

About the role

The Fashion Institute of Technology (FIT), part of the State University of New York and an internationally renowned college of art, design, business and technology with a strong emphasis on liberal arts, invites nominations and applications for a Temporary Student Account Representative II in Bursar.

Responsibilities

• Provide exceptional customer service to students, parents, and campus departments by responding to inquiries regarding student accounts, payments, billing, refunds, and account balances.
• Manage high-volume inbound calls, troubleshoot account-related issues, and escalate complex concerns when necessary.
• Monitor and respond to inquiries received through the Bursar Help email account, ensuring timely and accurate resolution of service requests and billing concerns.
• Prepare, print, and distribute student account statements, 1098-T tax forms, and other account-related documentation upon request.
• Process miscellaneous departmental payments and maintain accurate records in accordance with institutional policies and procedures.
• Review student accounts for deregistration and evaluate accounts eligible for exemption from the deregistration process.
• Prepare and issue TL11A tax forms for eligible Canadian students.
• Support internal and external audit requests by compiling account statements, Title IV correspondence, and other required documentation.
• Utilize Banner processes and related systems to extract, review, and provide financial and student account information.
• Maintain electronic and physical financial records, ensuring compliance with document retention, confidentiality, and data security requirements.
• Review, verify, process, and reconcile student payments received through various payment methods, including cash, checks, money orders, credit/debit cards, scholarships, 529 plans, third-party sponsors, and electronic payments.
• Accurately record transactions within the Banner receivable system and ensure proper account posting.
• Prepare daily and weekly bank deposits and verify supporting documentation for completeness and accuracy.
• Process student and Parent PLUS refunds, including Title IV and non-Title IV funds, in compliance with federal, state, and institutional regulations.
• Investigate and resolve refund discrepancies, stale-dated refund checks, and stop-payment requests.
• Post student account charges and service fees, including locker rentals, duplicate diplomas, apostille requests, and other miscellaneous fees.
• Assist with petty cash distribution, reconciliation reviews, and replenishment activities.
• Process County Chargeback checks through remote deposit systems and distribute confirmations to appropriate stakeholders.
• Prepare reconciliation spreadsheets and submit supporting documentation to the Accounting Office.
• Complete IRS Form 8300 reporting requirements for cash transactions exceeding regulatory thresholds.
• Maintain secure handling, verification, storage, and processing of all financial transactions and confidential records.
• Ensure compliance with institutional policies and federal regulations related to financial records, refunds, cash management, and document retention.
• Scan, categorize, index, and maintain electronic records within the Banner Document Management System to support efficient retrieval and recordkeeping.
• Manage and maintain Campus Card machines, including clearing, resetting, balancing contents, and preparing deposits.
• Monitor operational workflows to ensure accurate processing, documentation, and safeguarding of financial information.
• Maintain organized filing systems and coordinate the secure retention and destruction of financial records in accordance with established schedules.
• Support continuous improvement of office procedures and contribute to a professional, efficient, and service-oriented work environment.

Requirements

• High School diploma required.
• 2-4 years of appropriate business experience.
• Associate's degree preferred.
• Five years of work experience in an academic setting.
• Working knowledge of Banner system.

Additional Information

Review of applications will begin immediately until the position is filled. Successful completion of a background check is required for appointment to this position once an offer has been made. This posting is for two (2) full-time temporary positions that is expected to end on December 31, 2026. Salary: $49,848.24 per year Work Schedule: Days/Hours: M-F, 9am-5pm, in person; work schedule subject to change based on needs of the department.