Fiserv Forum - Culinary Supervisor (Concessions)

Levy leverages unbridled creativity, custom strategies, impeccable service, and a true love for great food to create unforgettable experiences across 200+ entertainment, sports, and restaurant venues nationwide. Founded in Chicago 40 years ago, we’re a leader in the food, beverage, and retail industry.

About the role

The Concessions Supervisor supports the concessions leadership team in managing daily operations across multiple concession stands, ensuring consistent product quality, guest service, and team performance. This role supervises food preparation and operations, maintains cleanliness and compliance standards, and guides team members to deliver efficient and enjoyable guest experiences.

Responsibilities

• Execute daily opening and closing procedures with team members across multiple concession locations.
• Oversee day-to-day operations including food preparation, stand cleanliness, and event execution.
• Ensure all menu items and seasonal specialty items are prepared and served according to standardized recipes, portioning, and presentation guidelines.
• Monitor and maintain equipment functionality and report any issues to supervisors.
• Conduct and train team members on sanitation procedures and food safety protocols.
• Identify and report any safety or sanitation concerns to direct supervisors.
• Ensure proper storage, labeling, and disposal of food items in accordance with health regulations.
• Maintain clean and organized workspaces throughout service and post-event breakdown.
• Train team members on Levy core signatures, service standards, and operational procedures.
• Provide coaching and feedback to support individual and team growth.
• Set clear expectations and support team efforts to meet and exceed performance goals.
• Accept feedback openly and work to improve supervisory and operational skills.
• Communicate progress and challenges to leadership regularly.
• Ensure Levy standards are consistently upheld across all concession stands during events.
• Assist with inventory management, including ordering, receiving, and restocking supplies.
• Monitor and maintain stand inventory, restocking between peak business periods.
• Support accurate record keeping and reporting as required by leadership.
• Foster positive relationships with coworkers, guests, clients, and leadership to ensure a collaborative and service-focused environment.

Requirements

• Certain positions may require Florida Level 2 background screening.

Benefits

• Instapay (early access to your wages) and high-interest savings through the EVEN app.
• Associate Shopping Program.
• Health and Wellness Program.
• Discount Marketplace.
• Employee Assistance Program.

For positions in Washington State, Maryland, or remote roles, see paid time off benefits information.