FirstAlt Operations Rep l
Full job description
- Aid in working with and onboarding transportation partners, managing daily trips and assisting parents and districts.
- Daily customer management including day-to-day operations, new client start-ups, client retention, and development.
- Achieve new business opportunities with current and potential clients. Collaborate with internal staff on proposal writing and negotiation.
- Manage staff equipment and supplies necessary for trip execution (e.g., driver/staff badges, business cards).
- Maintain awareness of new legislation affecting alternative student transportation and assist in implementing changes.
- Customer management encompassing day-to-day operations, new client start-ups, client retention, and development.
- Engage in finding, onboarding, and developing relationships with local and national transportation providers.
- Communicate and negotiate proposed routes with local service providers during the school year startup.
- Seek out new business opportunities with current and potential clients. Work with internal staff on proposal completion and negotiation.
- Ensure account efficiency and meet customer service standards as per client expectations.
- Oversee vehicle maintenance and compliance, and manage a large driver and transportation partner roster.
- Collaborate with internal departments to execute reports and programs aimed at enhancing service quality, reducing costs, and boosting productivity.
- Ensure a safe and efficient environment for passengers, contractors, and non-riding public by adhering to regulatory and client policies and procedures.
- Comply with First Student policies and procedures while delivering exceptional customer service.
- Utilize technical skills to create reports, standard operating procedures (SOPs), and establish standard practices within FirstAlt.
- Duties and responsibilities may vary based on management discretion.
Physical Requirements and Working Conditions
Salary range: $55,000 - $65,000
Disclaimer
No restrictions on management's right to assign or reassign duties and responsibilities. This job description outlines essential functions but does not limit the tasks that may be assigned.
About the role
At First Student, we are a family of 60,000+ employees who ensure the safe transportation of over 5 million students and passengers daily. Our brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees lead in safety and innovation, creating and implementing advanced training and technology in the transportation industry.
Physical Requirements and Working Conditions
Salary range: $55,000 - $65,000
Disclaimer
No restrictions on management's right to assign or reassign duties and responsibilities. This job description outlines essential functions but does not limit the tasks that may be assigned.
First for a reason
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Physical Requirements and Working Conditions
Salary range: $55,000 - $65,000
Disclaimer
No restrictions on management's right to assign or reassign duties and responsibilities. This job description outlines essential functions but does not limit the tasks that may be assigned.