FirstAlt Operations Rep l

Full job description

• Aid in working with and onboarding transportation partners, managing daily trips and assisting parents and districts.
• Daily customer management including day-to-day operations, new client start-ups, client retention, and development.
• Achieve new business opportunities with current and potential clients. Collaborate with internal staff on proposal writing and negotiation.
• Manage staff equipment and supplies necessary for trip execution (e.g., driver/staff badges, business cards).
• Maintain awareness of new legislation affecting alternative student transportation and assist in its implementation.
• Customer management encompassing day-to-day operations, new client start-ups, client retention, and development.
• Engage in finding, onboarding, and developing relationships with local and national transportation providers.
• Communicate and negotiate proposed routes with local service providers during the school year startup.
• Assist in capturing new business opportunities with current and new clients. Work with internal staff on proposal completion and negotiation.
• Oversee account efficiency and ensure customer service levels meet client expectations.
• Oversee vehicle maintenance and compliance, manage a large driver and transportation partner pool.
• Collaborate with internal departments to execute reports and programs aimed at improving service quality, reducing costs, and increasing productivity.
• Ensure a safe and efficient environment for passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Comply with First Student policies and procedures while providing excellent customer service.
• Utilize technical skills to create reports, SOPs, and formulate standard practices within FirstAlt.

Qualifications

• Must be able to learn and utilize technical skills to support and grow daily transportation operations.

Skills

• Effective industry skills and abilities to support and grow daily transportation operations.

Benefits

• At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!
• Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Disclaimer

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Company Information

• In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request here.