First Year Troop Support Specialist

About the role

The First-Year Troop Support Specialist supports member retention by providing intentional support to new troops and troop leaders during their first year as a Girl Scout troop. The First-Year Troop Support Specialist will provide support and mentoring to all first-year troops in assigned geographic areas.

Responsibilities

• Provides ongoing support to first year troops in assigned geographic area.
• Supports all first-year troops with parent engagement, and orientation to the Girl Scout Leadership experience by attending four troop meetings through the first troop year.
• Introduces all new troops to Volunteer Toolkit by providing one-to-one VTK orientation.
• Orients troop volunteers to their specific troop roles, including troop leader, co-leader, product program manager, treasurer, etc.
• Provides first-level conflict resolution for new troops per GSSEM processes, as assigned.
• Encourages first year volunteers to participate in GSSEM training opportunities.
• Optimizes the use of technology, including Salesforce, and web-based video conferencing to provide support to members.
• Utilizes data analysis software to track, organize and analyze membership information.
• Supports GSSEM’s overall customer support plan by providing assistance for customers via retail curbside as assigned.
• Other duties as assigned.

Requirements

Position Qualifications:

• Must be willing to work a flexible schedule, including regularly working evenings and weekends.
• Excellent communication skills, both written and verbal.
• Demonstrated skill in Microsoft Office Suite and ability to learn additional software programs as necessary.
• Bachelor’s degree with concentration in related field or equivalent experience.
• Ability to travel to GSSEM service centers and to meetings throughout the designated territory.

Equipment Used:

• Computer, laptop, tablet, calculator, multi-line telephone, mobile phone, security alarm system, TV/audio equipment, overhead projector, LCD projector.

Physical Activities:

• Climbing, stooping, kneeling, reaching, keyboard, talking, hearing and repetitive motions.

Physical Demands:

• Exerting up to 50 pounds of force occasionally, and/or up to 10 to 20 pounds of force frequently.

Visual Acuity Required:

• Heavy acuity: Preparing and analyzing data and figures and using a computer terminal, laptop and tablet.

Work Conditions:

• Activities occur both inside and outside.