1 year Member Support Specialist

About the role

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies owned or affiliated with The Church of Jesus Christ of Latter-day Saints. This 1-Year Member Support Representative position assists participants by phone and in person with questions and transactions related to health and financial benefits. The role offers the opportunity to develop comprehensive knowledge of benefits, supporting professional growth and advancement within the team.

This role offers a hybrid work arrangement, allowing eligible team members flexibility to work remotely. Associates must be onsite at the Salt Lake City office at minimum once a week, plus an additional one to two days per month or as needed for customer support, meetings, and events. New associates participate in a comprehensive six-week training program led by experienced trainers, beginning with at least two weeks on-site. Time off is not permitted during training.

Responsibilities

• Assist participants with questions and transactions via phone, email, and in-person interactions.
• Process transactions related to health and financial benefits.
• Demonstrate and uphold DMBA’s values of Trust, Respect, Unity, and Excellence.
• Handle emotionally charged situations with calmness, positivity, and composure.
• Maintain strong organizational skills and take a proactive approach to responsibilities and problem-solving.
• Foster trust and strong working relationships with a team-oriented attitude.
• Model accountability, ethical behavior, and discretion in handling sensitive information.
• Support DMBA’s mission with a service-oriented mindset.

Key Competencies

• Professionalism & Respect: Demonstrates courtesy and professionalism in all interactions.
• Emotional Intelligence: Handles pressure and emotionally charged situations with composure.
• Organization & Initiative: Strong organizational skills and proactive problem-solving.
• Collaboration & Trust: Maintains a welcoming, team-oriented attitude.
• Integrity & Confidentiality: Upholds ethical behavior and discretion with sensitive information.
• Service Mindset: Passionate about serving others and supporting DMBA’s mission.

Skills & Qualifications

• Proven track record of delivering outstanding customer service.
• Excellent interpersonal and active listening skills.
• Positive attitude with strong energy and enthusiasm.
• Strong data entry capabilities using web-based systems.
• Exceptional attention to detail.
• Ability to effectively manage multiple tasks.
• Demonstrates initiative and accountability in all assignments.
• Self-motivated and able to work independently with minimal supervision.
• Receptive to coaching and committed to ongoing professional development.

Requirements

• High school diploma or equivalent.
• Basic computer knowledge and proficiency in essential operations.
• Proficient in both spoken and written English.

Preferred Qualifications

• Experience working in a professional office or business environment.
• Previous experience in a customer service call center or phone-based support role.
• Familiarity with Health Savings Accounts (HSA) processes and regulations.

Benefits

• Competitive pay.
• Rich medical, vision, and dental benefits with low premiums (one of the top health plans in Utah).
• Retirement planning: 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution, life insurance, and full-service financial planners onsite at no cost.
• Generous paid leave plan (accrues from day one), birthday off, additional sick leave, and 12 paid holidays.
• Award-winning wellness program with the ability to earn 3 additional days off per year, fun activities, and an onsite gym.
• Tuition reimbursement.
• Career development through company-sponsored programs and over 5,000 on-demand online training courses.
• Hybrid work schedules available depending on position.
• Employee Assistance Program.