First Shift Ship WAREHOUSE LEAD SPV05

About the Company

Sally Beauty Holdings, Inc. (SBH) inspires a more colorful, confident, and welcoming world as the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through its Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers salon-quality hair color, hair care, nail, and skin care products to retail customers at value prices. Beauty Systems Group, operating under Cosmo Prof or Armstrong McCall brands and through direct sales consultants, provides professionally branded products for salon use and resale to retail consumers.

About the Role

This role involves efficient picking, packing, handling, and timely movement of product within a warehouse environment. The primary goal is to move product safely while maximizing productivity. Detailed Standard Operating Procedures (SOPs) exist for tasks including breakdown, e-commerce full service and indirect operations, happy beauty, key-in, loading, packing, picking, returns, stores, cleaning, and batching.

Responsibilities

• Monitor workflow and adjust to changes by directing and guiding others in the assigned department.
• Keep supervisors updated on department progress and any challenges that arise.
• Ensure daily workloads are completed.
• Act as an individual contributor, handling complex tasks requiring considerable judgment, independent analysis, and decision-making.
• Assist in training or retraining new or current employees.
• Maintain a professional demeanor that reflects safety, productivity, and professionalism.

Requirements

• High school diploma or equivalent.
• Prior distribution/warehouse experience preferred.
• Basic computer skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with frequent changes and interruptions.
• Capability to work with limited supervision.
• Five years of directly related experience or equivalent work experience.
• Thorough working knowledge of all processes and policies related to assigned department duties.
• Working knowledge of warehouse management software and equipment used in the department.
• If required, ability to become certified in Sally Beauty’s Lift Truck Training Program to safely operate a forklift.
• Ability to maintain neat and accurate records.
• Proficiency in basic arithmetic and ability to read and interpret orders, product descriptions, and numbers in English.
• Adherence to all procedures and policies.
• Ability to work collaboratively with a diverse range of personalities.
• Safe operation of all lift equipment to protect personnel and company property.

Competencies & Attributes

• Passionate Learner: Actively seeks to learn, asks questions, applies feedback, and completes assigned learning.
• Flexible & Agile Adapter: Open to change, works well with minimal direction, remains calm under pressure, and focuses on task completion.
• Talent Builder: Shares knowledge, includes others in problem-solving, and motivates team members.
• Effective Communicator: Articulates information clearly, self-aware of communication impact, engages others, and listens actively.
• Team Builder: Collaborates well with others, acts humbly, and understands the importance of teamwork.
• Customer Focused Partner: Understands customer needs, values customer impact, and maintains high customer service standards.
• Strategic Thinker: Contributes new, strategic ideas, supports team plans, and drives improvements.
• Big Picture Thinker: Understands team operations and how decisions impact other teams.
• Results Driver: Maintains high work standards, manages time effectively, and prioritizes tasks.
• Problem Solver & Decision Maker: Uses relevant information to make decisions, solves problems collaboratively, and exercises good judgment.

Working Conditions & Physical Requirements

• Work environment involves typical warehouse risks, requiring heightened safety precautions such as safe operation of light to heavy equipment, forklifts, and pallet jacks, as well as adherence to fire regulations.
• Exposure to occasional fumes, odors, and temperature fluctuations (25°F to 105°F).
• Physical exertion required for tasks including receiving, put-away, picking, packing, cycle counting, order checking, and shipping.
• Repetitive lifting of cartons weighing 10 to 55 pounds.
• Standing or walking for 6 to 12 hours per day.
• Climbing stairs and ladders as part of daily duties.