First Shift OPS WAREHOUSE LEAD SPV03

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About The Role

This role consists of duties involving the efficient picking and packing, handling, and the timely movement of product. The primary goal is to move product safely while maximizing productivity. Detailed Standard Operating Procedures exist for tasks performed in the following areas: Breakdown, Ecom Full Service, Ecom Indirect, Happy Beauty, Key In, Loading, Packing, Picking, Returns, Stores, Cleaning, and Batching.

Responsibilities

• Monitors workflow and adjusts to changes by directing and guiding others in the assigned department.
• Keeps supervisor updated on the progress of the assigned department and any challenges that may arise.
• Ensures daily workloads are completed.
• Performs as an individual contributor, completing complex tasks requiring considerable judgment, independent analysis, and decision-making with detailed knowledge of the position and procedures.
• May assist in training or retraining new or current employees.
• Conducts self in a manner that portrays safety, productivity, and professionalism.

Requirements

• High school diploma or equivalent.
• Prior distribution/warehouse experience preferred.
• Basic computer skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with the capability to adjust to change and interruptions.
• Ability to work with limited supervision.
• 5 years of directly related experience or equivalent work experience.
• Thorough working knowledge of all processes and policies relating to duties performed in assigned department(s).
• Working knowledge of currently utilized warehouse management software and equipment used in the department(s).
• If the assigned group requires operation of lift trucks, must be able to become certified through the Sally Beauty Lift Truck Training Program to efficiently and safely operate a forklift within the time frame specified by management.
• Ability to maintain neat and accurate records.
• Skilled in basic arithmetic and ability to read and interpret orders, product descriptions, and/or numbers in the English language.
• Follows all procedures and policies.
• Ability to work with a diverse range of personalities.
• Operates all lift equipment in a safe manner to ensure personal protection and the protection of other personnel and company property.

Skills

• Passionate Learner: Actively learns; asks questions to gain further understanding; open to feedback; applies learning to role; considers learning important and completes when assigned.
• Flexible & Agile Adapter: Open to change, works well with little direction, finishes tasks, keeps calm under pressure, and doesn’t dwell on the past.
• Talent Builder: Shares knowledge with others, includes others in problem-solving, looks for ways to acknowledge and motivate others.
• Effective Communicator: Articulates well when sharing information, self-aware of impact and style, asks questions, and listens.
• Team Builder: Works well with others, collaborates with a wide number of associates/teams, acts humbly, and understands the importance of including others.
• Customer Focused Partner: Understands the customer, shares insights, values the customer, and is eager to make a positive impact.
• Strategic Thinker: Brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements.
• Big Picture Thinker: Understands how the team operates and how decisions impact other teams.
• Results Driver: Holds self to a high standard of work and delivery, manages own time, focuses on the right priorities, self-motivated, adapts easily, demonstrates grit.
• Problem Solver & Decision Maker: Uses the right information to make decisions, takes action with others to solve problems, uses good judgment to make prompt yet balanced decisions.

Working Conditions & Physical Requirements

The work environment involves everyday risks or discomforts associated with working in a warehouse, requiring heightened safety precautions typical of loading/receiving docks and high-volume inventory management operations. This includes the use of safe work practices with light to heavy equipment, forklifts, and pallet jacks, as well as avoidance of trips and falls and observance of fire regulations. Exposure to occasional fumes, odors, and/or temperature fluctuations (25 degrees to 105 degrees Fahrenheit) is possible.

The position requires physical exertion, including the ability to perform basic lifting and system tasks for all warehouse functions such as receiving, put away, picking, packing, cycle counting, order checking, and shipping. The work involves repetitively lifting cartons weighing 10 to 55 pounds, standing/walking for 6 to 12 hours a day, and climbing up and down stairs and ladders.