First Party Collections Representative

Job Responsibilities

• Apply assertive and persuasive communication skills to respond to inbound automated dialed first party past due accounts.
• Build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s).
• Update customer contact information and document conversation outcomes in the database.
• Maintain accurate customer records.
• Accept and verify payments through a PCI compliant link.
• Research payment issues to corroborate customer’s account issues.
• Initiate outbound calls to discuss account discrepancies, receivables, or late postings.
• Converse with customers via chat, email, and phone, personalizing standard communications.
• Maintain accurate records and may utilize skip tracing practices to identify and locate delinquent or defunct account holders.
• Learn to apply knowledge and skills to the business environment.
• Manage multiple conversations via chat, email, and voice channels.
• Escalate non-routine issues for assistance.

Requirements

• High School Diploma or GED.
• Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention.
• Experience with software and maintaining databases is preferred.
• Technical ability to quickly learn and become proficient with proprietary software.
• Multi-tasking skill set to manage multiple conversations via chat, email and voice channels.
• Persuasive verbal communication, professional writing, and exceptional listening skills.
• Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management.
• A positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated.
• Ability to build professional and trusting business relations.
• Proficient in MS Office Outlook.

Benefits

Service Corporation International provides onsite training.

Pay

Details on pay are not specified.

Schedule

Shifts available from 8am to 8pm CST and some Saturday mornings.