First Notice of Loss Specialist

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications High School Diploma or equivalency requiredAt least 3 years of customer service experience required; experience in a call center environment preferredAt least 2 years of experience in a claim’s environmentExperience using 3-4 systems/programs simultaneouslyBi-Lingual in Spanish is a plus Primary Job Functions Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communicationInput claim data into systems, process and route claim documents, mail, and letters, all while maintaining customer interactions across multiple channelsMaintain a positive, professional tone and foster long-term relationships with customers, agents, and third-party administratorsCollaborate with adjusters and other departments to ensure seamless communication and provide necessary information during the claims processRemain flexible to work various shifts and assist other departments as neededWilling to learn all lines of business, including Credit Protection, Debt Cancellation, Property, and Specialty claims The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required Excellent interpersonal and customer service skillsDemonstrated ability to take initiative, proactively identifying tasks that need to be done and acting without needing direction or promptingPrior experience in a claim environment, including working with policyholders and handling FNOL processesFamiliarity with insurance terminology, claims processes, and general industry standardsThe ability to thrive in a fast-paced, rapidly changing, high volume work environmentExcellent verbal and written communication skillsModerate skills in Word, Excel, and Outlook and other Microsoft Office applicationsCritical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approachesInsurance Certifications, Designations or licenses preferred, but not requiredProlonged periods of sitting at a desk and working on a computer Additional Information Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. Fortegra is not accepting unsolicited resumes from search firms for this position. Job Posting Disclaimer Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.