Loss Prevention Specialist

About the role

Assists in the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, check kiting, identity theft and similar financial crimes.

Responsibilities

• Process actionable alerts and fraud notifications; conduct research as needed.
• Analyze and validate Identity Theft claims and other fraud claims.
• Review membership information and identification documents when discrepancies or irregularities exist to determine validity or obtain supporting documentation.
• Review accounts and transactions for fraudulent activity; take appropriate action (e.g., restricting an account) to prevent fraud losses.
• Assist members who are victims of scams or account compromises to resolve issues and safeguard their accounts.
• Accurately record data and remarks in core system and analytic software used to document investigations.
• Prepare member correspondence related to the outcome of investigations.
• Keep abreast of current fraud trends in the financial services industry and different types of fraud schemes.
• Perform other duties as assigned by management.

Requirements

• 2 years of prior Credit Union or Banking experience.
• Prior Fraud or Loss Prevention experience preferred.
• Strong analytical skills.
• Effective communication skills.