First Notice of Loss Representative

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

About the role

We are seeking a Bilingual Claims Customer Service – Initial Loss professional to serve as the first point of contact for our customers and provide them with an exceptional customer experience at our Henderson, NV office. No prior insurance experience is required; we offer a paid, state-of-the-art training program to prepare you for success in this role.

Responsibilities

• Provide superior and responsive customer service in a call center environment.
• Receive incoming calls from customers regarding claims.
• Enter information into the claims system and initiate the claims handling process.
• Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.

Requirements

• 1 year of customer service or call center experience.
• High school diploma or GED.
• Excellent telephone etiquette.
• Good typing skills – 25 WPM with 95% accuracy.
• Excellent planning and organizational skills.
• Must be bilingual in Spanish and English.