Fire Suppression Service Technician

About the Company

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and domestically with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment.

About the Role

A Fire Suppression Service Technician is responsible for the inspection, testing, maintenance, and repair of kitchen hood fire suppression systems in various facilities. The primary duty is to ensure the reliability, functionality, and compliance of fire suppression systems, ensuring that all work is completed according to applicable codes and standards.

Responsibilities

• Conduct thorough inspections and tests on fire suppression systems, including kitchen hood suppression systems, according to NFPA 17, NFPA 96, and other applicable codes and standards.
• Perform routine maintenance activities on fire suppression system components, including cylinders, nozzles, release mechanisms, and control panels, in accordance with NFPA standards and manufacturer specifications.
• Test and recharge agent cylinders as necessary, ensuring proper pressurization and filling with the appropriate extinguishing agent.
• Identify and troubleshoot issues with fire suppression systems, such as leaks, pressure problems, or malfunctioning components, and implement corrective actions as per NFPA requirements.
• Repair and replace fire suppression system components as needed, ensuring compliance with NFPA standards and manufacturer specifications.
• Coordinate with clients to schedule service visits and communicate recommendations for system improvements or upgrades based on NFPA requirements.
• Inspect and maintain gas cylinders, including hydrostatic testing, refilling, and reinstallation, following NFPA standards and manufacturer specifications.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage, and customer notes, using the ServiceTrade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes to prepare and deliver repair estimates in a timely manner.
• Interact professionally with clients to schedule work, discuss inspection findings, address concerns or questions, and provide recommendations for system upgrades or improvements.
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.