Fire Sprinkler Sales & Service Representative

We are seeking a motivated and customer-focused Sales & Service Representative to support the growth and maintenance of our clients' water-based systems business. This role combines strong sales skills with a service-oriented mindset and a passion for delivering exceptional customer outcomes.

Responsibilities

• Sales & Business Development
  • Develop and maintain relationships with industrial, commercial, and municipal customers.
  • Identify and pursue new business opportunities within assigned territories.
  • Generate and manage a sales pipeline to achieve revenue and profitability goals.
  • Prepare and present proposals, quotations, and service agreements.
  • Conduct site visits to assess customer needs and make sprinkler fire protection suggestions.
  • Collaborate with internal teams to ensure successful project implementation and customer satisfaction.
• Customer Service & Technical Support
  • Provide ongoing account management and support for existing customers.
  • Perform routine system inspections and service visits.
  • Assist customers with troubleshooting and resolving system/design performance issues.
  • Monitor water-based/sprinkler systems and recommend adjustments to optimize system efficiency.
  • Ensure compliance with applicable safety, environmental, and regulatory requirements.
  • Maintain detailed service reports, customer records, and sales activity documentation.
• Relationship Management
  • Serve as a trusted advisor to customers by providing technical expertise and value-added recommendations.
  • Build long-term partnerships through responsive service and proactive communication.
  • Coordinate with operations, engineering, and service teams to deliver exceptional customer experiences.

Qualifications

• Required
  • 2+ years of experience in outside sales, service sales, or account management in sprinkler/water-based systems.
  • Strong customer relationship and business development skills.
  • Excellent communication, presentation, and problem-solving abilities.
  • Ability to work independently and manage multiple priorities.
  • Valid driver’s license and willingness to travel throughout assigned territory.
• Preferred
  • Experience with sprinkler systems.
  • Previous sprinkler designer or technician experience.
  • Experience working in industrial manufacturing, healthcare, commercial facilities, food processing, or institutional markets.