Fire & Content Division Manager

About the role

SERVPRO of Alexandria/Marlton/Morningside is seeking an experienced and motivated Fire & Contents Division Manager to lead the Fire & Contents Restoration Division. This hands-on leadership role involves managing restoration projects, developing a strong team, maintaining customer satisfaction, and driving operational efficiency and profitability. The position may be based out of either the Winchester, VA or Alexandria, VA location.

Benefits

• Health insurance
• Paid time off
• 401(k)
• Competitive compensation
• Comprehensive benefits package
• Career advancement opportunities
• Professional development and training
• Supportive, team-oriented work environment

Responsibilities

Division Leadership & Operations

• Oversee daily operations of the Fire & Contents Division, ensuring projects are completed efficiently, safely, and to company standards
• Manage project schedules, workloads, resources, and overall division performance
• Monitor job costs, budgets, and profitability
• Review project estimates, budgets, and bids for accuracy and financial performance
• Ensure job documentation and required system uploads are accurate and completed on time
• Step in to support project management activities when needed

Team Management & Development

• Lead, coach, and support Project Managers, Crew Chiefs, and restoration team members
• Establish clear expectations and hold team members accountable for performance
• Assist with hiring, onboarding, training, and employee development
• Conduct performance evaluations and provide ongoing feedback
• Promote teamwork, safety, and compliance with company policies

Customer Service & Communication

• Ensure excellent customer service throughout the restoration process
• Address customer concerns and resolve project-related issues professionally
• Conduct weekly work-in-progress (WIP) meetings to review project status, deadlines, and priorities
• Maintain effective communication with other divisions and company leadership
• Participate in leadership meetings and operational planning

Requirements

• Previous experience in fire restoration, contents restoration, or restoration operations management
• Proven ability to lead teams and manage multiple projects simultaneously
• Strong understanding of project budgeting, job costing, and profitability
• Excellent organizational, communication, and problem-solving skills
• Ability to manage priorities and meet production deadlines
• Strong commitment to customer service, quality, and accountability
• Experience with SERVPRO processes and systems is a plus

Physical Requirements

• Ability to lift at least 50 pounds and occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at heights, and access confined spaces when necessary
• Ability to perform physical activities associated with restoration operations
• Ability to work around cleaning agents and restoration equipment
• Ability to successfully complete a background check, subject to applicable law

Pay

$55,000 – $65,000 per year