Fire & Content Division Manager

SERVPRO of Alexandria/Marlton/Morningside is seeking an experienced Fire & Contents Division Manager to lead the Fire & Contents Restoration Division. This hands‑on leadership role oversees restoration projects, develops a strong team, maintains customer satisfaction, and drives operational efficiency and profitability. The position may be based in Winchester, VA, or Alexandria, VA.

Benefits

• Health insurance
• Paid time off
• 401(k)
• Competitive compensation
• Comprehensive benefits package
• Career advancement opportunities
• Professional development and training
• Supportive, team‑oriented work environment

Responsibilities

Division Leadership & Operations

• Oversee daily operations of the Fire & Contents Division, ensuring projects are completed efficiently, safely, and to company standards.
• Manage project schedules, workloads, resources, and overall division performance.
• Monitor job costs, budgets, and profitability.
• Review project estimates, budgets, and bids for accuracy and financial performance.
• Ensure job documentation and required system uploads are accurate and completed on time.
• Step in to support project management activities when needed.

Team Management & Development

• Lead, coach, and support Project Managers, Crew Chiefs, and restoration team members.
• Establish clear expectations and hold team members accountable for performance.
• Assist with hiring, onboarding, training, and employee development.
• Conduct performance evaluations and provide ongoing feedback.
• Promote teamwork, safety, and compliance with company policies.

Customer Service & Communication

• Ensure excellent customer service throughout the restoration process.
• Address customer concerns and resolve project‑related issues professionally.
• Conduct weekly work‑in‑progress (WIP) meetings to review project status, deadlines, and priorities.
• Maintain effective communication with other divisions and company leadership.
• Participate in leadership meetings and operational planning.

Requirements

• Previous experience in fire restoration, contents restoration, or restoration operations management.
• Proven ability to lead teams and manage multiple projects simultaneously.
• Strong understanding of project budgeting, job costing, and profitability.
• Excellent organizational, communication, and problem‑solving skills.
• Ability to manage priorities and meet production deadlines.
• Strong commitment to customer service, quality, and accountability.
• Experience with SERVPRO processes and systems is a plus.

Physical Requirements

• Ability to lift at least 50 pounds and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at heights, and access confined spaces when necessary.
• Ability to perform physical activities associated with restoration operations.
• Ability to work around cleaning agents and restoration equipment.
• Ability to successfully complete a background check, subject to applicable law.

Pay

Compensation: $55,000.00 – $65,000.00 per year.