Fire Alarm Service Technician

Position Summary

The Fire Alarm Service Technician position at VSC Fire & Security involves providing safe and efficient service on multiple integrated systems. The technician resolves technical issues and communicates effectively to understand and resolve problems. This role focuses on fire alarm systems but may also include Area of Refuge, BDA, and DAS systems.

What we offer

• Competitive salary ranging from $25.00 to $45.00 per hour, with overtime eligibility.
• Mondays through Fridays (occasional evenings, weekends, and out-of-town work).
• Medical, dental, and vision insurance for employees and their families.
• A 401K plan with a company match.
• Paid time off and holidays.
• Training and advancement opportunities.
• Educational and licensure reimbursement for relevant qualifications.
• Health Savings Account (HSA).
• Life insurance.
• Employee Assistance Program.
• Sign-on bonuses for individuals with active NICET or high-level manufacturer certifications.
• Referral bonuses.

What you need

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, area of refuge, BDA/DAS, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and discerning colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with an acceptable driving record for use of company vehicle.
• (Desirable but not required): NICET FAS certifications, Notifier manufacturer certification, other fire alarm manufacturer certifications.

What you will do

• Installs, tests, and repairs fire alarm, area of refuge, BDA/DAS, or similar systems.
• Troubleshoots system malfunctions and false alarms.
• Programs multiple types of systems and tests for proper operation.
• Consults with clients on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; makes adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Follow design plans for installation start-up jobs and communicate and document any changes.

Qualifications

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, area of refuge, BDA/DAS, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and discerning colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with an acceptable driving record for use of company vehicle.
• (Desirable but not required): NICET FAS certifications, Notifier manufacturer certification, other fire alarm manufacturer certifications.

Benefits

• Options for Medical, Dental, and Vision insurance for you and your family.
• A 401K plan with a company match.
• Paid time off and holidays.
• Health Savings Account (HSA).
• Life insurance.
• Employee Assistance Program.
• Sign-on Bonuses available for individuals with an active NICET or high-level manufacturer certifications.
• Referral Bonuses.

Skills

• Proficient in following written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Ability to follow written and verbal instructions.
• Competent in reading plans, documents, meters, and discerning colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with an acceptable driving record for use of company vehicle.
• (Desirable but not required): NICET FAS certifications, Notifier manufacturer certification, other fire alarm manufacturer certifications.

Pay

Competitive salary ranging from $25.00 to $45.00 per hour, with overtime eligibility.

Schedule

Mondays through Fridays (occasional evenings, weekends, and out-of-town work).

Company Information

VSC Fire & Security is a premier provider of fire protection and life-safety solutions across the Southeast. Founded in 1958, the company is committed to quality craftsmanship, exceptional customer service, and integrity and reliability at the center of everything they do. As a drug-free workplace, VSC Fire & Security is proud to offer a range of benefits and opportunities for professional development and growth.

About the Role

This position focuses on fire alarm systems but may also include Area of Refuge, BDA, and DAS systems. The technician must be able to troubleshoot system malfunctions, program systems, and ensure compliance with fire codes. They are responsible for installing, testing, and repairing systems, as well as explaining system functions to end-users. This role requires a strong technical background, excellent communication skills, and the ability to work independently and as part of a team.