Fire Alarm Service Technician

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

Requirements

High school diploma or equivalent. Previous experience in fire alarm systems, electrical systems, or related fields preferred. Must possess a valid driver's license and reliable transportation. Must be able to pass a background check and drug screening. Must have excellent communication and problem-solving skills. Must be able to work flexible hours, including evenings and weekends as needed.

Qualifications

Must be able to read, write and understand English. Must be able to operate a computer and use various software applications. Must be able to lift up to 50 pounds and stand/walk for extended periods of time. Must be able to work in a fast-paced, high-stress environment.

Skills

• Knowledge of NFPA codes and standards
• Ability to troubleshoot and repair fire alarm systems
• Strong organizational and documentation skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

The Hiller Companies offers a competitive benefits package that includes health insurance, retirement plans, paid time off, and more.

Pay

$20-$25 per hour, depending on experience.

Schedule

Hours vary based on client needs, but typically include evenings and weekends. Flexible scheduling is available.