Fire Alarm Service Technician

Key Responsibilities

• Perform inspection, testing, and maintenance (ITM) of fire alarm systems and related life safety devices in accordance with NFPA 72 and local AHJ requirements.
• Troubleshoot system troubles/alarms/supervisory conditions; diagnose wiring, device, power, and programming issues; complete repairs and restore systems to normal operation.
• Service fire alarm control panels and peripheral devices (initiating devices, notification appliances, power supplies, NACs, relays, dialers/communicators, and network components as applicable).
• Perform system functional testing (including device tests) and support acceptance testing and re-inspections with customers and Authorities Having Jurisdiction (AHJs) when needed.
• Identify code deficiencies and system impairments; explain findings to customers clearly and professionally; recommend corrective actions and provide information needed for proposals/quotes.
• Complete accurate, legible, and timely service documentation (service tickets, test reports, deficiency reports, materials used, and closeout notes) using company forms/software.
• Cookordinate with service coordinator/dispatch regarding scheduling, parts availability, return visits, and customer communication.
• Maintain service vehicle, tools, and test equipment; keep inventory organized; follow company check-in/check-out and calibration processes.
• Follow all safety requirements (PPE, ladder safety, driving safety, jobsite rules) and maintain a clean, professional work area.
• Provide basic customer training on system operation (as appropriate) and maintain strong customer relationships.
• Participate in on-call rotation and respond to emergency service calls as required.
• Assist with small installs, device replacements, and system upgrades when assigned.

Required Qualifications

• A high school diploma or GED required; technical/trade schooling a plus.
• 2+ years of experience servicing, troubleshooting, or installing fire alarm systems (commercial required).
• Working knowledge of NFPA 72 and basic electrical principles; familiarity with NEC/NFPA 70 a plus.
• Ability to read and interpret drawings, riser diagrams, device layouts, and manufacturer documentation.
• Proficient with computers/mobile devices for service documentation and communication.
• Valid driver’s license with acceptable driving record.
• Strong customer service, communication, and time-management skills.

Preferred Qualifications

• NICET Fire Alarm Systems (FAS) certification (Level I–III) or ability to obtain within a defined timeframe.
• Experience with common manufacturers/panels (e.g., Gamewell-FCI, Fire-Lite, Silent Knight, Notifier, Siemens, Edwards/EST, Simplex).
• State/local fire alarm licensure where required.
• Experience with IP/cellular communicators, networked panels, and integration with sprinkler monitoring, elevator recall, smoke control, and other interfaces.
• Ability to estimate materials/labor for repairs and small projects; ability to lead smaller service jobs independently.