Fire Alarm Service Technician

About the role

Control Systems Inc is seeking an experienced Fire Alarm Service Technician to join our growing life safety team. This role focuses on inspection, testing, troubleshooting, programming, and repair of commercial fire alarm and low-voltage systems. We are looking for technicians with strong fire alarm service experience, preferably those with NICET certification or technicians working toward NICET certification. Candidates must hold or be able to obtain FASA/BASA certification. This position works directly with customers, contractors, and our internal project team to ensure life safety systems remain compliant, reliable, and fully operational.

Responsibilities

• Perform inspection, testing, and maintenance of commercial fire alarm systems in accordance with NFPA codes and local regulations
• Respond to scheduled service calls and emergency service requests
• Troubleshoot, diagnose, and repair fire alarm and low-voltage system issues
• Perform programming and system configuration for fire alarm systems when required
• Inspect and service life safety and integrated low-voltage systems
• Research and evaluate multiple solutions to resolve system issues efficiently
• Read and interpret blueprints, wiring diagrams, schematics, submittals, and product manuals
• Coordinate with general contractors, building engineers, and facility managers
• Provide professional on-site customer support and technical guidance
• Communicate service updates and system status to management
• Complete inspection reports, service documentation, and required company paperwork
• Ensure work complies with NFPA, AHJ, and manufacturer requirements

Qualifications

• FASA/BASA certification required
• NICET certification in Fire Alarm Systems preferred (Level I–III) or willingness to pursue NICET certification
• Minimum 3+ years of experience servicing commercial fire alarm or low-voltage systems
• Strong troubleshooting and diagnostic skills
• Ability to program or configure fire alarm systems
• Experience reading construction drawings, schematics, and system documentation
• Valid driver's license with a clean driving record
• Must pass required background and motor vehicle record screening
• Strong communication and customer service skills
• Ability to work independently and manage multiple service calls
• Reliable attendance and strong time management

Physical Requirements

• Able to work in unusual and sometimes difficult positions such as climbing a ladder, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Capable of performing physical labor to include carrying and moving equipment and tools as required and lifting to 75lbs.

Benefits

• 401(k) Plan with matching contributions
• 8 paid holidays and 10 PTO days (PTO grows over time with career advancement)
• Reduced-cost medical insurance, dental, and vision coverage
• Flexible Spending Account
• Short-Term Disability, Life Insurance and AD&D, Critical Illness and Accident Coverage
• Weekly paydays every Friday
• Employee appreciation events (lunches, holiday celebrations, department activities, and outings)
• Employee Assistance Program with access to over 10,000 providers offering face-to-face or telehealth counseling
• Pet insurance options

Pay

USD $25.00 - USD $40.00 /Hr.