Fire Alarm Service Supervisor

The Fire Alarm Service Supervisor position is listed on behalf of a partner company managing all applications and next steps. This role involves leading service operations that protect critical systems, facilities, and communities. Key responsibilities include:

1. Managing service operations
2. Supporting field teams
3. Ensuring successful delivery of customer commitments
4. Overseeing execution of customer service programs
5. Managing service resources, costs, safety standards, quality assurance, and customer satisfaction
6. Supervising field specialists, service specialists, coordinators, inspectors, and other service personnel
7. Providing guidance, coaching, mentorship, and leadership to service employees
8. Monitoring service delivery performance and identifying opportunities to improve operational processes and customer outcomes
9. Managing financial performance through cost control, margin analysis, and resource planning
10. Applying project management practices within technical service environments, including fire alarm, building automation, and electronic security systems
11. Supporting the growth and expansion of service offerings within the local market

Requirements

• Experienced fire alarm service professional with strong leadership skills
• Experience leading, supervising, or mentoring a small technical team
• Experience in industries such as fire alarm and life safety, electronic systems, building automation, healthcare technology, or related technical environments
• Advanced financial analysis skills, including cost control and gross margin understanding
• Strong project management capabilities in a technical service environment
• Proficiency with Microsoft Office tools, including Outlook, Project, Excel, Word, and PowerPoint
• Strong communication skills with the ability to work effectively with customers, colleagues, and field teams
• NICET certification, EST certification, or similar industry credentials preferred
• Valid driver’s license required

Benefits

• Competitive compensation range of $40-$46 per hour
• Medical, dental, and vision insurance plans
• Life insurance and disability coverage
• 401(k) plan with company matching contributions
• Paid time off starting at 13 days annually
• 10 company holidays and additional company wellness days
• Paid parental leave
• Wellness program and colleague assistance program
• Tuition reimbursement opportunities
• Vehicle reimbursement plan or company vehicle options
• Cell phone reimbursement where applicable
• Corporate social responsibility day
• Opportunity to lead impactful service operations within a global technical organization