Fire Alarm / Life Safety Service Operations Supervisor

About the role

Our Fire/Life Safety Service Operations Supervisors lead teams that perform service work on fire alarm/life safety systems in commercial buildings such as hospitals, universities, and large industrial facilities. You will supervise, train, and mentor the service team; determine technical labor loading; identify additional chargeable opportunities; participate in sales-to-service and projects-to-service turnover process; ensure contract requirements are met; and develop customer relationships.

Responsibilities

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity
• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team
• Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes

Requirements

• High School Diploma or state-recognized GED
• 1+ years of experience as a specialist or technician in the commercial Fire Alarm Systems industry
• Must complete NICET Level II Fire Alarm Certification within 12 months
• Experience using Microsoft Office, excellent communication and organizational skills
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• Associate degree from a two-year college or technical school (preferred)
• 5+ years of experience as a specialist or technician in Fire Alarm Systems industry (preferred)
• Experience supervising teams (preferred)

Skills

Basic Qualifications:

• High School Diploma or state-recognized GED
• 1+ years of experience as a specialist or technician in the commercial Fire Alarm Systems industry
• Must complete NICET Level II Fire Alarm Certification within 12 months
• Experience using Microsoft Office, excellent communication and organizational skills
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Benefits

The pay range for this position is $68,830 - $117,994 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Pay

The pay range for this position is $68,830 - $117,994 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

Not specified