Service Supervisor - Fire/Life Safety Systems

About the role

Our Fire/Life Safety Service Operations Supervisors lead teams that are responsible for performing service work on fire alarm/life safety systems in commercial buildings such as hospitals, universities, and large industrial facilities. As a Service Operations Supervisor, you are responsible for the overall success of our Specialists and Technicians by coordinating their activities for all installed projects, technical support programs, and time-and-materials (T&M) work which will provide on-time delivery of service contracts and ensure customer expectations are met.

Responsibilities

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity
• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team
• Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes

Requirements

• High School Diploma or state-recognized GED
• 3+ years of experience as a specialist, technician, or supervisor within the low-voltage, commercial fire alarm systems, or similar industry
• 25% travel
• Experience using Microsoft Office, excellent communication and organizational skills
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• Associate degree from a two-year college or technical school (preferred)
• 5+ years of experience as a specialist or technician in Fire Alarm Systems industry (preferred)
• NICET II Fire Alarm Certification (if don't currently hold, must obtain within 24 months) (preferred)
• Experience supervising teams (preferred)

Benefits

You’ll benefit from a variety of health and wellness benefits, including details available here. The pay range for this position is $75,684 - $129,744 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

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