FINE DINING HOST/HOSTESS (FULL TIME)

Location: American Airlines - 450 World Way, Terminal 4, Los Angeles, CA 90045

Internal Employee Referral Bonus Available

About the role

Responsible for seating guests in the dining room. Handles customer service situations as they arise and helps create an overall enjoyable dining experience while promoting a safe, clean, and neat environment for guests and associates.

Responsibilities

• Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
• Exhibit exceptional communication skills, flexibility, and patience; demonstrate an interest in people.
• Maintain a high level of sensitivity and confidentiality regarding personal or medical information shared by guests.
• Supervise food-service associates in the dining room to ensure proper customer service, food handling, and sanitation procedures are followed.
• Help train new food-service team members.
• Supervise the closing of the assigned dining room; ensure side work and station setup are properly completed.
• Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergencies.
• Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
• Operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines.
• Work with staff from other departments to perform job duties during special events or functions.
• Perform other duties as assigned.

Requirements

• At least 3 years of hospitality/customer service experience required.
• Fine dining experience preferred.
• Open availability preferred; hours and days may vary.

Pay

Fixed pay rate: $25.50 per hour.

Benefits

Full-time and part-time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.