Restaurant Host - Fine Dining (Full Time & Part Time)

Starting Wage: $17.15/hr

About the Company

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team. We are committed to understanding, defining, and delivering what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Greets and interacts with guests in a friendly, professional, polished, and attentive manner consistent with AAA 4-Diamond service standards.
• Escorts guests to restaurant tables and presents them with clean menus.
• Assists managers with organization of station planning and dining room assignments.
• Takes guest names for waiting lists and accurately communicates wait times.
• Calmly and professionally handles guest concerns regarding wait times or reservations and escalates issues to management when appropriate.
• Maintains general knowledge of menus, specials, cocktails, wine, and whiskey offerings.
• Responds professionally to guest inquiries regarding menu offerings, specials, cocktails, wine, and whiskey selections, directing guests to servers or bartenders for detailed recommendations when needed.
• Observes tables and keeps track of clean, dirty, and occupied tables to support dining room flow.
• Maintains awareness of the overall guest experience and anticipates guest needs through observation and visual cues to support an elevated dining atmosphere.
• Ensures the entryway, host stand, and menus consistently reflect the cleanliness, organization, and presentation standards expected in a luxury dining environment.
• Ensures all workstations are stocked, neat, clean, and sanitary.
• Answers phones and assists with reservations professionally and accurately.
• Maintains strict adherence to high-standard dress code and impeccable personal hygiene expectations.
• Follows all food safety and sanitation guidelines as applicable.
• Works collaboratively with servers, bartenders, leadership, and support staff to maintain seamless service flow and a AAA 4-Diamond guest experience.
• Works days, nights, weekends, special events, and holidays as needed.
• Performs other duties as assigned.

Requirements

• Exceptional guest service skills required.
• Must be 18 years of age.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Must be customer service oriented and possess excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to remain calm, polished, and organized in a fast-paced, high-expectation dining environment.
• General knowledge of restaurant menus, cocktails, wine, and whiskey offerings preferred.
• One to three months related work experience and/or training; or equivalent combination of education and experience.
• One to three months cash handling experience preferred.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12/13 Mixologist Permit.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Requires repetitive movement daily with sedentary work, occasional bending and crouching.
• Exposed to tobacco smoke on a regular basis.
• This is a 24-hour, 7 days a week work operation.

Pay

$17.15 per hour

Schedule

• Days, nights, weekends, special events, and holidays as needed.