Financial Support Analyst

About the role

This role supports a financial operations team focused on the administrative side of healthcare benefits. The team manages consumer-directed healthcare accounts and financial transactions related to: Flexible Spending Accounts (FSA) Health Reimbursement Accounts (HRA) Retiree Reimbursement Accounts (RRA) Lifestyle Benefit Accounts Responsibilities include financial administration, consumer account support, payment processing, and servicing retiree programs. Location: 100% Remote.

We are seeking a detail-oriented and analytical Production Support Analyst Associate to support high-volume financial operations and transaction processing. This role requires strong organizational skills, critical thinking, and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment. The ideal candidate is dependable, self-motivated, adaptable, and comfortable working across multiple systems and applications. Success in this role requires a strong focus on quality, meeting service-level agreements (SLAs), and collaborating effectively with team members.

Responsibilities

• Process financial transactions with a high degree of accuracy and quality
• Enter and maintain direct deposit account information
• Process returned and repayment checks within consumer accounts
• Generate and maintain Excel files for payment processing activities
• Update employer profiles and account information for designated clients
• Analyze and resolve transaction-related issues
• Process and validate large Excel spreadsheets containing consumer and employer account data
• Manage work queues and prioritize tasks to meet established turnaround times (TATs) and SLA requirements
• Collaborate with team members to support daily operational goals and process improvements

Requirements

• High School Diploma or GED OR 5+ years of equivalent professional experience in financial operations
• Experience with financial transactions, payment processing, check processing, reconciliation, or related operations work
• Strong proficiency with Microsoft Office, particularly: Excel, Outlook, Word
• Experience managing large amounts of data and transaction-based work
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• Proven ability to manage multiple priorities and meet deadlines
• Strong analytical and problem-solving skills
• High attention to detail and commitment to accuracy

Qualifications

• Experience in healthcare administration or healthcare financial operations
• Data entry experience involving banking, payment processing, or financial account management