Support Analyst – Financial

About the role

We are seeking an enthusiastic individual to join our Support Department within Exel. This role is ideal for someone looking for a fresh challenge in a technology-driven company and a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to users of our ERP and Field Service Management business systems.
• Play a key role in supporting the Exel Support Desk team.
• Provide technical advice and support to software users.
• Respond to customer enquiries with urgency and accuracy.
• Work independently, quickly, and accurately under pressure.
• Show a logical approach to problem-solving and strong attention to detail.
• Communicate effectively with strong verbal and written English skills.

Requirements

• Experience or background in Accounting.
• A solid understanding of Relational Databases (e.g. MSSQL).
• The ability to provide technical advice and support to software users.
• An appreciation of the urgency in responding to customer enquiries.
• Excellent communication skills with strong verbal and written English.

Qualifications

• Strong problem-solving skills.
• Attention to detail.
• Ability to work independently and under pressure.
• Effective communication skills.

Skills

• Technical support skills.
• Customer service skills.
• Problem-solving skills.
• Attention to detail.
• Communication skills.

Benefits

• Comprehensive training.
• Attractive package based on skills and experience.

Pay

Salary is commensurate with experience.

Schedule

This is a full-time position based at our Head Office in Long Eaton, Nottingham, with the flexibility to work from home as part of our hybrid approach.

Contact

To apply, please send your CV to our Support Manager at careers@exel.co.uk.