Financial Stability Program Manager

About the Organization

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. Each year MACV serves thousands of Veterans experiencing homelessness or housing instability. The organization provides comprehensive programs in housing, employment, legal, and other wrap-around services to support Veterans and their families throughout Minnesota. MACV operates a budget of over $15 million annually and has a team of approximately 120 employees across the state.

About the Role

This position is designed to manage and support MACV’s successful Financial Stability Program. Responsibilities include leading a small team of Financial Navigation Specialists, collaborating with contracting representative payee providers, conducting financial literacy training, developing partnerships with financial resource agencies, and integrating the Financial Stability Program into MACV’s daily operations. The role also involves direct work with Veterans to assist with budget development, debt repayment or consolidation, credit management, and establishing bank accounts.

Responsibilities

• Oversee all components of the Financial Stability Program, including staff and contractor management.
• Support and train staff to provide quality financial counseling services from a harm-reduction, strengths-based perspective.
• Maintain a close working relationship with MACV’s contracted Representative Payee agencies.
• Develop and maintain standard operating procedures among internal programs and external partners to maximize program impact.
• Cultivate relationships with financial management institutions to expand resources related to debt consolidation, debt forgiveness, tax filing, and traditional banking.
• Collaborate with internal and external partners to create housing opportunities for Veterans.
• Provide ongoing training to internal staff and external partners on budgeting, debt consolidation, and available resources.
• Guide organizational staff in understanding Veterans’ spending and mitigating inappropriate spending.
• Review all Financial Stability cases to ensure accuracy, compliance, quality service delivery, and follow-up.
• Manage internal and external referrals, ensuring quality referrals and maintaining realistic expectations for Veterans.
• Ensure programmatic consistency when working with Veterans who live in Greater Minnesota.
• Assist in grant reporting and funding acquisition, as needed.
• Directly provide financial counseling services to Veterans, including:
  • Developing financial plans and budgets to determine short- and long-term goals.
  • Conducting case conferencing with Housing Stability Case Managers regarding Veterans’ progress.
  • Evaluating and adjusting participants’ stability plans as needed.
  • Providing financial literacy and counseling from a harm-reduction, strength-based perspective.
  • Analyzing financial information to determine strategies for meeting clients’ objectives.
  • Reviewing Veterans’ credit scores and determining strategies for improvement.
  • Assisting Veterans with opening checking or savings accounts.
  • Providing resources to increase client income or reduce spending.
  • Developing discharge plans addressing financial ability to maintain housing stability and self-determination.
  • Guiding clients in gathering documentation such as bank statements, credit reports, and tax returns.
  • Coaching individuals virtually, by phone, or in-person.

Requirements

• Knowledge of credit issues, budgeting, and financial counseling.
• Experience and comfort with managing information within a comprehensive database system.
• Working knowledge of motivational interviewing techniques.
• Negotiation and conflict resolution skills when working with clients and creditors.
• Knowledge of credit scores and credit repair.

Preferred Qualifications

• College degree or equivalent relevant work experience.
• Strong verbal and written communication skills with strict attention to detail.
• Experience working with individuals who are homeless, chemically dependent, or have mental health concerns.
• Ability to work well on a team but function independently.
• Knowledge of Veteran resources and the challenges of homelessness.
• Experience with client tracking systems and database management.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Familiarity with VA benefits, Social Security, SOAR, and other public benefits.

Benefits

• Healthcare coverage (medical, dental, vision).
• Life, short-term disability (STD), and long-term disability (LTD) insurance.
• Generous paid time off and 12 holidays per year.
• Retirement benefits.
• Paid parental leave, family and medical leave.
• Technology and wellness reimbursement programs.
• Tuition reimbursement and continued professional development support.
• Some hybrid work permitted.