Financial Specialist - Clinic | Women's Center - Springhill | Full-Time | Days

Responsibilities

• Schedule and coordinate patient appointments in accordance with practice protocols.
• Collect co-payments, pre-payments, and other patient financial responsibilities.
• Review patient account balances and communicate financial information professionally and compassionately.
• Enter charges accurately and in a timely manner.
• Process referrals and related documentation.
• Greet and assist patients in a professional, courteous, and patient-focused manner.
• Serve as a welcoming point of entry and exit for patients and visitors.
• Maintain a comfortable, efficient, and positive waiting room experience.
• Adhere to practice protocols and UF Health Physicians policies and procedures.
• May be required to float to other practice locations or work flexible schedules as needed to support staffing and operational needs.

Qualifications

• A high school diploma or equivalent is required.
• A minimum of one (1) year of experience in a financial, business, physician office, or customer service environment is required.
• A two (2) years of experience in a business, financial, or physician practice setting is preferred.
• Experience validating patient demographics and insurance information is required.
• An associate degree or equivalent coursework may substitute for the required one (1) year of experience.
• Excellent customer service, interpersonal, and telephone communication skills are required.
• Knowledge of CPT and diagnosis coding is preferred.
• Experience collecting patient payments professionally and courteously is required.
• Demonstrated ability to take initiative, multitask, prioritize responsibilities, and work independently is essential.
• Strong problem-solving skills and the ability to work effectively as part of a team are essential.