Patient Finance Specialist, Full-Time, Days

About the role

Jackson Express Care is a new facility in South Beach that provides quick access to a provider for common, non-life-threatening health concerns. Walk-ins are welcome. No appointment is needed. We are open 365 days a year for your convenience.

Responsibilities

• Interviews patients for all pertinent account information and verifies insurance coverage.
• Bedside registration performed utilizing carts/computers on wheels.
• Obtains patient demographic information with insurance and financial information, as warranted.
• Searcs MPI (Master Patient Index) completely and assigns the correct medical record number.
• Notifies supervisor or designate of any medical record numbers.
• Verifies all insurance and obtains pre-certification/authorization for services, as warranted.
• Assigns insurance plan accurately.
• Calculate and collect patient liable amounts.
• Explain policies regarding services rendered according to JHS collection policies.
• Receives and processes all patient payments in accordance with JHS Collections Policy and Procedure - issues receipts and maintains the integrity of all payments.
• Secures all required signatures are obtained for treatments, release of medical information, assignment of insurance benefits and payments of services from legally responsible parties.
• Obtains copies of necessary patient identification and insurance cards.
• Scans all documents timely.
• Answers any questions and explains policies clearly.
• Aids patients and or family/relative with appointment scheduling, as warranted.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Produces paperwork on each patient for distribution to appropriate departments.
• Welcomes patients and family members in a professional manner.
• Contacts clinical staff for emergency medical needs and answer patient and visitor questions.
• Informs patient of or their representative of delinquent accounts and attempt to obtain payment.
• Checks for physician orders and attaches them to the patient medical records to ensure that patient is receiving appropriate tests.
• Guides patient to his/her destination or refers patient to an available Guest Services Representative.
• Responsible for timely bed assignment in to ensure patient are placed in appropriate unit based on established criteria.
• (Specific for Behavioral Health Center).
• Works closely with unit managers to problem solve issues related to transfers to or from external facilities.
• (Specific for Behavioral Health Center).
• Reviews insurance contract matrix to verify appropriate hospital placement in accordance with the patient's insurance plans.
• (Specific for Behavioral Health Center).
• Attends in-services presentations and completes mandatory education, as warranted.
• Attends minimum of 80% of scheduled staff meetings.

Qualifications

• Generally, requires 0 to 3 years of related experience.
• High school diploma is required.
• Bachelor's degree in related field is strongly preferred.

Skills

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Benefits

Not specified.

Pay

Not specified.

Schedule

Full-Time, Days.