Clinical Service Specialist/ Menopause Clinic/ Full Time/ Days

About the role

Penn Medicine is dedicated to its tripartite mission of providing the highest quality of care to patients, conducting innovative research, and educating future leaders in the field of medicine. This leading academic medical center fosters collaboration among top clinical, technical, and business professionals across all disciplines.

Responsibilities

• Performs complete and accurate patient registration including walk-in, check-in, and scheduled patients.
• Demonstrates ability to adapt and perform during times of high volumes and high patient acuity.
• Serves both hospital and physician office patients as needed.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Verifies patient, guarantor, coverage, and hospital account information.
• Enters orders for applicable tests and prepares and/or releases records or orders in the e-Health record.
• Completes documentation for compliance and regulatory needs and or release of orders.
• Screens and accurately relays messages using protocols established for emergent, urgent, and non-urgent calls.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Resolves work queue issues and missing registration items via electronic medical record.
• Completes cleaning tasks utilizing OSHA standards.
• Maintains appearance of patient care and public areas.
• Orders, stocks, and distributes supplies to meet the needs of the unit department.
• Aware of cost containment practices and able to access need for changes in utilization.
• Greets and escorts patients and visitors to and from clinic exam rooms and prepares patients for visits with providers.
• Assists providers with various procedures within scope and competency.
• Performs clinical functions as required, including phlebotomy, pain management, EKG’s, Holter monitors, 24-hour blood pressure monitoring, and point-of-care testing if needed based on departmental needs.

Requirements

• High school diploma or equivalent.
• Completion of educational requirements additional formal education training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training.
• One year prior experience of Revenue Cycle in a Hospital Medical Office Setting AND OR one year administrative data entry experience in a medical facility, health insurance or business setting.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office setting equipment.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e., not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

Qualifications

• Epic or equivalent Electronic Medical Record experience.
• One year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process.

Skills

• Basic keyboarding and personal computer use.
• Understanding of insurance company coverage and referral authorization requirements.
• Ability to adapt and perform during times of high volumes and high patient acuity.
• Ability to serve both hospital and physician office patients as needed.
• Ability to support inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Ability to verify patient, guarantor, coverage, and hospital account information.
• Ability to enter orders for applicable tests and prepare and/or release records or orders in the e-Health record.
• Ability to complete documentation for compliance and regulatory needs and or release of orders.
• Ability to screen and accurately relay messages using protocols established for emergent, urgent, and non-urgent calls.
• Ability to complete assigned patient scheduling and registration work queues according to performance standards.
• Ability to resolve work queue issues and missing registration items via electronic medical record.
• Ability to complete cleaning tasks utilizing OSHA standards.
• Ability to order, stock, and distribute supplies to meet the needs of the unit department.
• Ability to be aware of cost containment practices and able to access need for changes in utilization.
• Ability to greet and escort patients and visitors to and from clinic exam rooms and prepare patients for visits with providers.
• Ability to assist providers with various procedures within scope and competency.
• Ability to perform clinical functions as required, including phlebotomy, pain management, EKG’s, Holter monitors, 24-hour blood pressure monitoring, and point-of-care testing if needed based on departmental needs.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is 40 hours per week, Monday through Friday. Monday to Wednesday hours are typically 0800-1700, and Thursday to Friday hours are typically 0730-1630.