Clinical Service Specialist/ Menopause Clinic/ Full Time/ Days

About the role

Penn Medicine is dedicated to its tripartite mission of providing the highest quality of care to patients, conducting innovative research, and educating future leaders in the field of medicine. This position is located at the Lancaster, PA - Suburban Outpatient pavilion - Menopause Clinic.

Responsibilities

• Performs complete and accurate patient registration including walk-in, check-in, and scheduled patients.
• Demonstrates ability to adapt and perform during times of high volumes and high patient acuity.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Verifies patient, guarantor, coverage, and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
• Prepares and releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record.
• Completes documentation for compliance and regulatory needs and or release of orders.
• Screens and accurately relays messages using protocols established for emergent, urgent, and non-urgent calls.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• May require regular travel to various sites within the region to support operational needs.

Requirements

• High school diploma or equivalent.
• Completion of educational requirements additional formal education training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training.
• One year prior experience of Revenue Cycle in a Hospital Medical Office Setting AND OR one year administrative data entry experience in a medical facility, health insurance or business setting.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office setting equipment.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

Qualifications

• One year of Epic or equivalent Electronic Medical Record experience.
• One year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release processes.

Skills

Preferred qualifications include Epic or equivalent Electronic Medical Record experience.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Pay

HOURS: 40 hours/week Monday-Friday. Monday-Wednesday hours typically 0800-1700. Thursday-Friday hours typically 0730-1630.

Schedule

HOURS: 40 hours/week Monday-Friday. Monday-Wednesday hours typically 0800-1700. Thursday-Friday hours typically 0730-1630.