Financial Services Team Leader (Onsite)

About the role

The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Requirements

• Team Leader experience required, with demonstrated success in supervising, leading, managing, and developing employees to achieve team performance supporting operational and business objectives
• Internal client program experience required, supporting a large financial services organization focused on consumer banking, credit products, lending, and digital payment solutions
• Prior experience in the BFSI sector required, specifically within banking or credit line of business, as it provides valuable knowledge of industry regulations, client expectations, and operational processes critical to success in this role
• Must reside within the designated recruitment radius of the Valdosta, GA site and be able to work onsite daily, required

Qualifications

• 18 Years of age or older with a completed High School Diploma or GED required
• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Able to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Willingness to work a flexible schedule

Skills

N/A

Benefits

• The base salary range for this position is $40,000.00 - $50,000.00 USD annually, plus incentives that align with individual and company performance
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays
• Paid training and lucrative employee referral program
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more

Pay

$40,000.00 - $50,000.00 USD annually

Schedule

Onsite daily