Onsite Service Team Lead

About the role

The On-site Service Engineer Team Lead is responsible for overseeing preventative maintenance activities, addressing installation qualification issues, establishing and auditing operating procedures, and performing special projects.

Responsibilities

• Directs team daily operational activities and serves as the primary point of contact for customers regarding Installation Qualification issues.
• Establishes and audits local operating procedures to serve as a training aid and reference source for both Edwards and customer personnel.
• Performs special projects at customer sites under supervision from senior technical experts or project managers.
• Maintains records of repairs and maintenance performed using a local database.
• Develops and maintains a preventive maintenance schedule for equipment to ensure optimal performance.
• Assists with failure analysis by providing information on the mode of failure for each equipment failure.
• Sends information to Edwards’ technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities performed at a customer’s site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for the site team.
• Maintains punctual, regular, and predictable attendance; collaborates with the team and completes other duties as assigned.

Requirements

• Education: AS degree or equivalent in relevant technical field (military equivalent may substitute with HR and supervisory approval), or 4+ years’ related technical experience.
• Experience: 5 years related industry experience, including completion of relevant training and competencies profiles defined within the training plan for the current position, and demonstrated understanding of the product.
• Knowledge Areas/Skills: Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Qualifications

• Strong proven leadership skills.
• Excellent organization, prioritization, multi-tasking, and customer service skills.

Skills

• Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Benefits and Perks

• Health and wellness programs, retirement savings, and employee assistance.
• Flexible working arrangements and career advancement opportunities.

Growth Opportunities

• Access to global training, mentorship, and career progression pathways.

Pay

Competitive salaries reflecting skills, experience, and contributions, with details provided during the hiring process.

Schedule

Onsite, supporting valued customers in Austin, TX.