Service Team Lead

As a family company, we serve people and communities. At Meijer, you’re provided with career and community opportunities centered around leadership, personal growth, and development.

Responsibilities

• Engage peers to provide the best possible shopping experience for our customers, including an exceptional checkout experience.
• Communicate with team members and assign daily work tasks.
• Mentor and coach other team members to ensure customer service and sales goals are exceeded, area maintenance meets Meijer standards, and required trainings are completed.
• Support training new team members and cross-training high-potential talent, providing peer coaching on job responsibilities and standards to positively impact team member productivity.
• Work with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales, and profitability.
• Ensure freshness of products by closely monitoring execution of rotation and dating policies.
• Guide the team in compliance with food safety standards and regulations, and work safely aligning to 200% accountability.
• Lead team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively create an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operate a register and handle cash when needed.
• Operate powered equipment, where applicable.
• Participate in period-end inventories, where applicable, to help achieve goals.
• May be required to act in a Lead capacity in other departments throughout the store.

This job profile is not meant to be all inclusive of the responsibilities of this position; you may perform other duties as assigned or required.

Requirements

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend, and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Benefits

• Weekly pay.
• Team member discount.
• 401(k) with company contributions.
• Paid parental leave.
• Paid education assistance (including free education).
• Development programs for advancement and career growth.
• Medical, dental, and vision insurance.
• Life insurance.
• Disability leave.
• Paid time off (PTO).
• Childcare subsidy.

Pay

This job has a step pay plan that generally starts between $18.00 and $19.50 per hour, with raises occurring after predetermined hours worked. The actual rate offered will meet or surpass the legal wage requirement for the job's location.