Financial Services Specialist (JR Banker)

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Financial Services Specialist supports sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for the fulfillment of deposit accounts, payment solutions, digital access products and lending; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

Qualities of a Successful Candidate

• Influence: Capable of building rapport with different personalities to drive positive results.
• Sales Outreach: Self‑starter that is disciplined enough to manage daily calling activity to achieve required results.
• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation.
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.
• Adaptability: Has the ability to learn and adapt quickly to new information and technology.
• Teamwork: Strives to build strong working relationships with those on their team as well as cross‑functional relationships.
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
• Agility: Able to process information and move quickly through problem resolution.

Responsibilities

• Achieve individual and/or team financial, production and relationship results relative to assigned metrics and goals, aligning sales results with community needs and diverse lending commitments.
• Engage with customers, prospects, and referral sources through proactive outreach, and represent the Bank in the community by attending civic and community events to generate business and identify CRA opportunities.
• Conduct sales practices that create value for both the customer and the bank, partnering, planning, and preparing to provide relevant financial guidance for informed decisions.
• Foster collaborative partnerships that deliver value for customers, prospects, and colleagues; initiate conversations to uncover sales or referral opportunities; listen attentively and ask insightful questions to understand needs and address immediate needs.
• Seek coaching, support Bank initiatives, and leverage tools to enhance performance.
• Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of interactions and transactions.
• Complete required training by established deadlines.
• Perform general office management duties to ensure operational efficiency, maintaining transaction accuracy and operational efficiency for deposit functions.

Qualifications

• Bachelor’s Degree OR High School Diploma or GED/Equivalent.
• 2 years’ experience in sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Preferred education: Bachelor’s degree.
• Preferred area of experience: Telephone sales.
• Skills: Application of a structured sales process, providing financial guidance and expertise, financial literacy, knowledge of retail banking products and services.

Pay

The base pay for this position is generally between $22.00 and $27.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits

First Citizens Bank offers a competitive, thoughtfully designed benefits program to meet the needs of associates. More information is available at https://jobs.firstcitizens.com/benefits.