Financial Services Specialist

Overview

Remote opportunity on the Centralized Authorizations team! The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.

Responsibilities

• Provides financial education and/or financial assistance opportunities to consumers prior to services being rendered
• Collects balances or other monies due at time of pre-registration process
• Creates self-pay and insurance estimates

Other Requirements

• Strong communication skills, both verbal and written
• Very strong attention to detail
• Ability to enter and manage sensitive personal and financial information
• Must be able to get to the Independence area of Virginia Beach as required

Education

• High school graduate or equivalent (Required)

Experience

• 6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting (Required)
• Insurance experience strongly preferred

Skills

• Excellent communication skills
• Strong attention to detail

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met